Refund policy
Return and Refund Policy
Effective Date: October 17, 2026
1. Scope
This policy applies to purchases that Rugged Trail Mobility actually accepts. Demonstration showroom listings are not available for purchase until supplier arrangements and product-specific terms are confirmed.
2. Before You Buy
Because mobility equipment can be large, costly to ship, and subject to manufacturer-specific restrictions, we will disclose applicable return eligibility, time limits, restocking charges, and freight responsibilities for an available product before the customer commits to the purchase. We do not promise a universal 14-day or 30-day change-of-mind return window.
3. Requesting a Return
Contact support@ruggedtrailmobility.com or (407) 476-8919 with your order number, product details, and reason for the request. Do not ship an item to our business mailing address without receiving return instructions. An authorized return may need to go to a supplier or designated service location.
4. Product Condition and Return Shipping
Any voluntary return must satisfy the disclosed product-specific terms, which may address condition, packaging, accessories, and freight arrangements. If a return is authorized, we will provide applicable instructions and disclose any customer-paid return shipping or restocking costs. These terms do not limit mandatory legal remedies.
5. Damaged, Defective, or Incorrect Products
If your item arrives damaged, defective, or different from what was ordered, contact us promptly and provide photographs when practical. We will review the issue and arrange an appropriate remedy under applicable law and any relevant warranty or supplier obligations. A voluntary-return restriction does not eliminate statutory rights for defective or misdescribed goods.
6. Cancellations and Unavailable Products
Contact us promptly to request cancellation. If an order has not shipped, we will review cancellation according to its disclosed terms and applicable law. If we cannot fulfill an accepted paid order, we will provide an appropriate refund.
7. Refund Processing
When a refund is approved, it will generally be issued to the original payment method. We will communicate the refund amount and any lawful deductions that were disclosed before purchase. The financial institution may require additional time to post the credit.
8. Exchanges
Exchanges depend on product availability, supplier arrangements, and applicable legal rights. Contact us before returning or exchanging any equipment.
9. Legal Rights and Changes
Nothing in this policy limits non-waivable consumer rights. Product-specific return terms disclosed and agreed at purchase control voluntary returns for that transaction; we will not retroactively impose new restrictions.
Contact Information
Rugged Trail Mobility
Operated by FFMH Investments LLC
1809 East Broadway Street, #340
Oviedo, FL 32765
Phone: (407) 476-8919
Email: support@ruggedtrailmobility.com
Website: https://ruggedtrailmobility.com