Shipping policy

RUGGED TRAIL MOBILITY

Effective date: October 9, 2026  |  DRAFT — confirm marked items before publication

Rugged Trail Mobility | https://ruggedtrailmobility.com | support@ruggedtrailmobility.com

1. Shipping destinations

We plan to serve customers in the contiguous United States. [CONFIRM ELIGIBLE STATES, EXCLUSIONS, AND ANY ALASKA/HAWAII ARRANGEMENTS WITH SUPPLIERS].

2. Freight and delivery methods

Many rugged mobility vehicles and lifts ship directly from suppliers using parcel or freight carriers. Delivery type may be curbside freight, with liftgate or other services where offered. Exact services are product-dependent.

3. Shipping costs

[CONFIRM FREE-FREIGHT ELIGIBILITY, SHIPPING FEES, ACCESSORIAL CHARGES AND REMOTE-AREA SURCHARGES]. Charges, when applicable, will be disclosed before purchase.

4. Processing and transit times

[CONFIRM BRAND-SPECIFIC LEAD TIMES AND ESTIMATED DELIVERY WINDOWS]. Timing depends on availability, supplier processing, freight scheduling and destination.

5. Tracking and scheduling

When tracking or freight scheduling information becomes available, we or the supplier/carrier will provide it to the customer.

6. Freight receiving and inspection

Customers should inspect packaging and products at delivery where practical, document visible damage on carrier paperwork and take photos. Contact us promptly if damage, shortage or an incorrect item is discovered.

7. Missed delivery and address accuracy

Customers must provide an accessible, accurate delivery address and be available for any required freight appointment. [CONFIRM REDELIVERY AND STORAGE FEES WITH SUPPLIERS].

8. Assembly and installation

Unless expressly included in the product offer, delivery does not necessarily include unpacking, assembly, installation, removal of packaging or equipment training.

9. Returns

Please review our Return and Refund Policy for return authorizations and freight responsibilities.

10. Contact

For assistance, email support@ruggedtrailmobility.com. Business phone: [CONFIRM PHONE]. Mailing/business address: [CONFIRM LEGAL BUSINESS ADDRESS].

These documents are adapted from the High Ticket policy templates for storefront setup and are not a substitute for jurisdiction-specific legal review.